Customer Relations Associate Trainee

St. Johns County, FL • Saint Augustine, FL

325d

About The Position

The St. Johns County Board of County Commissioners is seeking a Customer Relations Associate Trainee for our well established Utility Department whose headquarters are located in beautiful St. Augustine, Florida. St. Johns County residents enjoy a healthy quality of life with many perks including one of the top rated public school systems in the State of Florida, miles of beach shoreline, peaceful estuary scenery of the St. Johns River, long established agriculture and equestrian scene, and the nation's oldest city, historic St. Augustine. In 2019 St. Johns County was ranked the 10th fastest growing county in the United States showcasing that there is truly something for everyone in St. Johns County! The St. Johns County Utility Department is responsible for reading, billing and collection of approximately 66,000 service connections. It also administers and coordinates utility status management reporting, reviews engineering drawings, construction management and performs inspections and surveys for new construction just to name a few! Employees work in a team oriented environment in a variety of divisions with two common goals in mind: to provide the best services to our citizens and to be the best public utility in North Florida. Utility Customer Relations is a dynamic and fast-paced department. We work Monday through Friday from 7:30 am to 4:30 pm with assigned lunch schedules to ensure continuous customer support throughout the day. The Customer Relations Department is not a call center; however, staff field approximately four to five thousand calls per month. The St. Johns County Utility Department utilizes a fixed-base radio read system for meter reading. Customer Relations staff work closely with Meter Shop staff to provide timely service connections and disconnections, collect accurate meter reads, provide leak detection and meter equipment repairs.