Customer Relations Advisor

Nimax Theatres • London, CA

1d

About The Position

To work as part of a team to deliver a first-class service and high standards of customer care.

Requirements

• Exceptional communication and customer service skills
• Excellent time management and experience working to deadlines

Nice To Haves

• Experience in a theatre environment – West End or Regional
• Knowledge/use of NLiven or similar Ticketing Software

Responsibilities

• To assist customers with purchasing tickets and managing their orders on the phone, via email and online.
• Assist with Access and general enquiries about facilities, activities and events.
• Be familiar with all information pertaining to current and future performances.
• Process redeemed SOLT Theatre Tokens.
• Capture patron details in compliance with data protection policies and systems.
• Batch print and despatch tickets
• Cross-sell theatre tickets within the Nimax Theatres group in line with the Company’s procedure.
• Attend in house and externally organised training sessions as required by the Company
• Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.
• Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and policies.
• Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed