Customer Relations & Accounts Receivable Supervisor

AWP Safety•North Canton, OH

17d

About The Position

As the Customer Relations & Accounts Receivable Supervisor, this role is responsible for leading the delivering of excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals. The Customer Relations & Accounts Receivable Supervisor provides back-up and support to the Customer Relations & Accounts Receivable Manager and Lead.

Requirements

High school diploma or GED required
3-5 years collections experience preferred
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem-solving skills
Critical thinking skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Employee must be able to successfully handle the physical demands of this position, which include the following:
Hours of operation are 8 a.m.- 5 p.m., M-F
40-hour work week
Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand, walk, or reach with hands and arms

Nice To Haves

Experience with Microsoft Great Plains and D365 software preferred

Responsibilities

Supervise the Customer Relations & Accounts Receivable Account Specialists
Oversee timely and accurate daily cash application
Assign work to review customer receivables and coordinate payment resolution
Communicate with internal and/or external customers and various units regarding collection issues
Collaborate with the Customer Relations team to complete tasks in a timely manner
Reduce the delinquency for assigned accounts to achieve organizational goals
Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
Enlist the efforts of management when necessary to accelerate the collection process
Follow work process to communicate and collaborate with employees at all levels
Establish and maintain effective and cooperative working relationships with customers
Perform training as requested
Conduct performance evaluations according to organization guidelines
Perform other duties and/or special projects as assigned