Customer Relations & Accounts Receivable Specialist

AWP Safety • North Canton, OH

45d • Onsite

About The Position

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

Requirements

• High school diploma or GED required
• 1-3 years experience in the following fields preferred: cash application, banking and accounting.
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; highly organized
• Excellent problem-solving and critical thinking skills
• Must have an outgoing & assertive personality – Must be direct
• Proficiency with Microsoft Office Suite Products (Excel, Word)

Nice To Haves

• Experience with MD365, Microsoft Great Plains, Salesforce, Prelude, American Contractor, Sage 300 or QuickBooks software preferred

Responsibilities

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate within the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Perform other duties and/or special projects as assigned

Benefits

• Choice of 3 medical plans
• Choice of 2 dental plans
• Legal & Identity Shield, Accident Insurance, and Critical Illness coverage
• $50,000 Basic Life Insurance
• Long-Term Disability (LTD)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) plan
• Generous Paid Time Off (PTO) and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees