Customer Relation Specialist II

Sumitomo Electric Wiring Systems•El Paso, TX

14d•Hybrid

About The Position

SEWS—El Paso Customer Service Center (Eastside). Although located at SEWS – El Paso Office, this is a Hybrid position, which combines both in office and off-site work. Associates are required to work at least three days in the office each week, but also have the flexibility to work off-site. Customer Relation Specialist Plan, direct and coordinate the storage and distribution of automotive products for OEM, PIA Automotive accounts and ensure exact delivery, planning and excellent customer service.

Requirements

Education: Bachelor degree with concentration on Supply Chain Management or similar study preferred.
Work Experience: 3 - 5 year minimum experience in production and/or material planning and warehouse operations.
Skills/Certifications: English fluency required.
Business Spanish reading, typing, and speaking proficiency required.
Proficient Microsoft Applications (Excel, Access, power point, word) skills required.
Strong mathematical skills required.
Excellent oral and written communication skills required.
Must be able to perform in a stressful environment.
Knowledge of the effective manufacture and distribution of finished goods, primarily on automotive industry.

Nice To Haves

Sequential manufacturing / scheduling / international business / import experience preferred
FORD system, FCA esupplierconnect portal experience preferred.

Responsibilities

Plan, direct and coordinate the storage and distribution of automotive products for OEM, PIA Automotive Accounts.
Resolve demand related problems both internally and externally
Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquires.
First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
Build and maintain a good business relationship with clients by providing prompt and accurate service so as to promote customer loyalty and satisfaction.
Responds to and provides solutions for customer’s complaints through the creation of 8D, STR or customer specific corrective action reports.
Responsible for data integrity of reports being submitted and data being entered within the customer specific programs.
Continuously train and develop the SEWS team with the knowledge and understanding of all customer procedural requirements in order to achieve 100% on-time delivery performance and customer satisfaction.
Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL’s, DLC’s, rework instructions and shipment schedules.
Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
Program management activities related to internal/external costs, production problems, delivery and performance ratings; MMOG activities and corrective action requests.