Customer Reference Specialist (Contract)

Glean • San Francisco, CA

10h • $50 - $60 • Hybrid

About The Position

Glean is seeking a Customer Reference Specialist (Contract) to join our Marketing Team and help build a world-class customer advocacy engine. You’ll partner closely with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference request desk, produce compelling customer stories, coordinate speakers for events, and drive reviews and social proof— turning customer proof into stories that move markets and bringing measurable outcomes to life.

Requirements

• 1–2 years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
• Excellent project coordination, organization, and attention to detail across multi‑stakeholder projects.
• Strong interviewing and writing skills; able to turn raw inputs into clear, outcome‑driven narratives.
• Confident, concise communicator with internal and customer stakeholders.
• Tool fluency: Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.

Nice To Haves

• Experience coordinating video productions or working with creative vendors
• Comfort with AI/LLM product concepts and enterprise AI Agents use cases.
• Light analytics skills for pulling, QA’ing, and presenting program metrics.

Responsibilities

• Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.
• Maintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.
• Assist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets
• Coordinate interviews, compile notes, draft briefs, manage reviews/approvals, and track status through publication and enablement hand‑off.
• Coordinate with creative vendors and internal teams on video shoots and design deliverables (briefs, schedules, releases).
• Recruit and prep customer speakers for Glean events (ie. Glean:LIVE), webinars, and executive programs (ie. Customer Advisory Days).
• Maintain dashboards and trackers; report on requests fulfilled, stories in‑flight, coverage by industry/segment, and outcomes.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed