Customer Quality Specialist

Cummins • El Paso, TX

3h • Onsite

About The Position

We are looking for a talented Customer Quality Specialist to join our team specializing in quality for our Cummins

’ business in El Paso, TX. In this role, you will make an impact by translating customer expectations into actionable quality requirements, leading resolution of customer quality issues, using customer-centric metrics to prioritize work, building external relationships, contributing to process improvements, championing continuous improvement and Six Sigma initiatives, supporting the Customer Quality strategy, and strengthening cross-functional alignment.

Responsibilities

• Translate customer expectations into actionable quality requirements, ensuring products, processes, and supply chain activities meet or exceed what customers value most.
• Lead resolution of customer quality issues by driving action plans to closure —restoring customer confidence while reducing repeat problems across product, process, and supplier spaces.
• Use Customer Centric metrics to prioritize work, ensuring the most critical issues receive rapid attention and delivering measurable improvements in customer satisfaction.
• Build and maintain productive external relationships, representing the organization professionally and supporting clear, effective communication back to customers.
• Contribute to ongoing process improvements, identifying gaps, proposing refinements, and helping elevate the overall maturity of customer quality systems.
• Champion continuous improvement and Six Sigma initiatives, leading or participating in projects that reduce defects, improve flow, and increase reliability.
• Support execution of Customer Quality strategy, helping the team achieve key performance metrics, goal tree initiatives, and long-term organizational objectives.
• Strengthen cross-functional alignment by coordinating with engineering, supply chain, and operations teams, ensuring preventive actions, lessons learned, and best practices are embedded into future work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees