Customer Quality Engineer - Quality Dept

Fuyao Glass America Inc • Moraine, OH

8h

About The Position

I. Job ProfileJob TitleProduct Quality EngineerDepartmentQuality 
Direct SupervisorLead Quality Control Supervisor/Quality Control SupervisorDirect SubordinatesN/A
II. Job Summary：
1. Work with new product development team to coordinate new product sample quality design and plan;
 2. Develop appropriate part quality inspection plans;
 3. Control the new product sample receiving and inspection process;
 4. Conclude the OEM product sample inspection efforts, collect inspection data and perform result analysis;
 5. Analyze root causes for defects and update production quality control plan with Advanced Quality Engineer, and process engineer.
 6. Monitor implementation process of improvement methods and perform effectiveness verification;
 7. Handling the customer complaints and concerns with Advanced Quality Engineer during the new product development phase.
 8. Handling the customer complaints and concerns with Customer Quality Engineer on OEM product.
 9. Guide and assistant the production management group to focus on identifying and controlling potential fail risk of OEM product.

III. Job Functions and Duties

NO.Representative Duties
1Work with new product development team to coordinate new product sample inspection:
 1.1 Attend regular meetings with new product development team to discuss new product sample production schedule and shipping schedule;
 1.2 Participate in the new product development process to verify that all applicable requirements are addressed fully;
 1.3 Verify part quality standard and inspection requirements are identified, allocated to and executed by relevant product design and development efforts;
 1.4 Determine product audit sample receiving date and estimate inspection completion date.  
2Develop appropriate part quality inspection plans:
 2.1 Propose appropriate part quality inspection plans according to the new product development timelines;
 2.2 Work with tooling engineers and lab technicians to develop necessary testing tools to perform product inspection.
3Control the new product sample receiving and inspection process:
 3.1 Verify all product testing standards, procedures, methods, equipment, and tools are appropriate for the inspection;
 3.2 Monitor sample inspection process, evaluate quality issues found in the process and address any concerns;
 3.3 Coordinate internal and off-site lab resources to conduct necessary tests;
 3.4 Keep racking testing progress and resolve problems that may occur in the process.
4Conclude the OEM product sample inspection efforts, collect inspection data and perform result analysis:
 4.1 Track and document the completion of all inspection duties and certify the completion of qualified OEM product delivery to customer;
 4.2 Summary inspection defect findings, develop defect trends and gather concerns that OEM product inspectors may have during inspection;
 4.3 Compile final product inspection report and make sure customer's specific requirements and internal standards are met;
5Analyze root causes for defects and update production quality control plan with Advance Quality Engineer and Process Engineer:
 5.1 Communicate with production team regarding issues found during the inspection;                                                         
 5.2 Analyze root causes of defects;
 5.3 Work with product development team to impel production team to develop correction/preventative action;
 5.4 Update the production quality control plan when necessary and perform training for related associates.
6Monitor implementation process of improvement methods and perform effectiveness verification:
 6.1 Monitor and confirm improvement methods are being implemented accurately and fully; 
 6.2 Perform Product Validation Testing and Regulatory Testing to verify the effectiveness of implemented improvement methods
7Handling the customer complaints and concerns with Advanced Quality Engineer during the new product development phase.
 7.1 Investigate issues and concerns customers may have for new product sample quality
 7.2 Find root causes of defect occurrence
 7.3 Respond customers with containment methods and improvement plans
 7.4 Monitor execution of continuous improvement plan
8Handling the customer complaints and concerns with Customer Quality Engineer on OEM product.
 8.1 Lead production team to start internal sorting once receive customer complaint 
 8.2 Investigate issues and concerns customers may have with other function across department
 8.3 Find root causes of defect occurrence
 8.4 Find an effective containment methods and improvement plans to production team for further process control
 8.5 Monitor execution of continuous improvement plan
9Guide and assistant the production management group to focus on identifying and controlling potential fail risk of OEM product.
 9.1 Identify product potential fail risk base on daily process control
 9.2 Identify product potential fail risk from inspector performance
 9.3 Revise non-standardized operation work of on-side cooperators
 9.4 Guide production management group to build a OEM product quality awareness for preventing any potential customer complaint

IⅤ. Qualification
Job RequirementsLanguageLanguages spoken commonly in the workplace are English and/or Mandarin. - Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 Ability to speak effectively and interact with other team members, engineers, leadership and customers.
ExperienceExperienced in quality engineer area
EducationBachelor degree or above (The mechanical and electrical major is preferred) 
Physical ConditionThe employee is regularly required o stand for long periods.                                                                                                                                                                  
Duties include turning at the waist, reaching, bending, squatting and lifting up to 50 pounds.                                                                             Ability to pass static strength requirements (grip) 
 Visual acuity including, but not limited to:                                                                                                                                                                  
 a. NEAR ACUITY - Clarity of vision at 20 inches or less. Use this factor when special and minute accuracy is demanded.
 b. FAR ACUITY - Clarity of vision at 20 feet or more. Use this factor when visual efficiency in terms of far acuity is required in day and night/dark conditions.
 c. DEPTH PERCEPTION - Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
 d. COLOR VISION - Ability to identify and distinguish colors.
 e. FIELD OF VISION - Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. 
  The noise level in the work environment is usually moderate. Safety requirements for this position
 are safety glasses, hearing protection and steel-toed work boots.

Other RequirementsMATHEMATICAL SKILLS -
 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
 REASONING ABILITY - Ability to solve practical problems and deal with a variety of  variables.
 COMPUTER SKILLS - Knowledge of and familiarity manufacturing software.
Knowledge, Skills & Abilities utilized on the jobProfessional  Knowledge, SkillsKnowledge:
 1. Familiar with manufacturing principle and technological process of automotive glass; 
 2. Familiar with the company's quality policy, objectives and commitments; 
 3. Have a good knowledge of IATF16949 quality management system; 
 4. Familiar with various standards and inspection/test methods for automotive glass; 
 5. Familiar with core knowledge of Five Tools.
Professional Skills:
 1. Developing the Product Verification testing plan;
 2. Risk assessment and management of PV testing plan;
 3. Able to solve problems systematically.
Management:
 1. Relatively better planning, organization, Leadership and control ability
 2. Relatively strong sense of responsibility and sensitivity; be able to actively deal with problems; 
 3. Able to work under pressure.
Training RequiredCustomer standard, 8D or 5P 
1. Proficient in using Microsoft Office software Word, Excel, Power Point;
 2. Solving problems with 8D method;
 3. Relatively better communication ability.
 4. SPC 

V. Work Environment:
While performing the duties of this job, the employee is occasionally exposed to extreme heat. The noise level in the work environment is usually moderate. Safety requirements for this position
 are safety glasses and steel-toed work boots.

VI. Key Performance Indicators:
Rate of finished products in the early stage of development and mass production of new products; Timeliness rate of quality review and closed rate of problems;Timeliness rate of new product sample inspection completion

Must be 18 years of age or older.
Fuyao Glass America Inc., Core Foundation Competencies including Ethics, Integrity, Values & Trust. Fuyao Glass America Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Fuyao Glass America, Inc. is a Drug-Free Workplace.

Requirements

• Languages spoken commonly in the workplace are English and/or Mandarin. - Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to speak effectively and interact with other team members, engineers, leadership and customers.
• Experienced in quality engineer area
• Bachelor degree or above (The mechanical and electrical major is preferred)
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of variables.
• Knowledge of and familiarity manufacturing software.
• Familiar with manufacturing principle and technological process of automotive glass
• Familiar with the company's quality policy, objectives and commitments
• Have a good knowledge of IATF16949 quality management system
• Familiar with various standards and inspection/test methods for automotive glass
• Familiar with core knowledge of Five Tools.
• Developing the Product Verification testing plan
• Risk assessment and management of PV testing plan
• Able to solve problems systematically.
• Relatively better planning, organization, Leadership and control ability
• Relatively strong sense of responsibility and sensitivity; be able to actively deal with problems
• Able to work under pressure.
• Customer standard, 8D or 5P
• Proficient in using Microsoft Office software Word, Excel, Power Point
• Solving problems with 8D method
• Relatively better communication ability.
• SPC

Responsibilities

• Work with new product development team to coordinate new product sample quality design and plan
• Develop appropriate part quality inspection plans
• Control the new product sample receiving and inspection process
• Conclude the OEM product sample inspection efforts, collect inspection data and perform result analysis
• Analyze root causes for defects and update production quality control plan with Advanced Quality Engineer, and process engineer
• Monitor implementation process of improvement methods and perform effectiveness verification
• Handling the customer complaints and concerns with Advanced Quality Engineer during the new product development phase
• Handling the customer complaints and concerns with Customer Quality Engineer on OEM product
• Guide and assistant the production management group to focus on identifying and controlling potential fail risk of OEM product

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level