Quality Engineer - QC

Rittal•Urbana, OH

13h

About The Position

The Customer Quality Engineer – QC serves as the primary quality interface for customers on production-related quality matters. This role focuses on issue resolution, audit support, performance monitoring, and continuous improvement within an ISO 9001:2015 manufacturing environment.

Requirements

Bachelor’s degree in Engineering or Quality, or equivalent experience
5–8 years of manufacturing quality experience
Strong knowledge of ISO 9001:2015 and quality tools (FMEA, 8D, SPC, PPAP)
Experience working directly with global customers

Nice To Haves

Background in machining, metalworking, or assembly preferred
CQE or Six Sigma certification preferred

Responsibilities

Act as the primary customer contact for production quality issues and escalations
Provide customer updates, quality reports, and quality business review support
Lead structured problem solving using 8D, 5 Why, and Ishikawa techniques
Monitor quality metrics including PPM, warranty data, and customer scorecards
Maintain and improve quality documentation such as control plans and FMEAs
Support continuous improvement using Lean and Six Sigma tools
Collaborate with QA engineering on PPAP, APQP, and launch readiness
Support supplier investigations and corrective action activities
Participate in internal, customer, and certification audits
Promote a strong quality culture across the organization