Customer Project Trainee

aps • Casa Grande, AZ

60d • Onsite

About The Position

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary At APS, we’re committed to powering Arizona with safe, reliable, and affordable energy. As a Customer Project Trainee , you’ll begin a structured training program designed to prepare you for a future role as a Customer Project Associate. In this role, the Customer Project Trainee will learn how to coordinate and manage service-level and routine customer projects that keep our communities connected. You’ll gain hands-on experience in planning, scheduling, and overseeing projects from start to finish—making a real impact on customer satisfaction and operational excellence.

Requirements

• A motivated learner eager to build a career in project management and customer service.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to communicate effectively and work collaboratively across teams.
• Basic understanding of electrical systems or willingness to learn technical concepts.
• Comfortable working in a fast-paced environment with multiple priorities.
• Bachelor's degree in Business or related field; OR Associate Degree in a related discipline with one (1) year related combined experience in design, construction project management or customer service; OR High School Diploma and 2 years related combined experience in design, construction project management, or customer service.
• Previous experience working in a "Customer-facing" role.
• CPM Battery Aptitude Test is required.
• A valid Arizona Driver's License is required.
• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

Nice To Haves

• Experience with customer interface, ability to adapt/respond to a variety of stakeholders, manage complaints, negotiation skills, and problem solving.
• Business, planning, and project management skills.
• Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera.
• Proficiency in the application of PC skills and programs for data management and project scheduling as well as the analytical ability to evaluate the interdependent relationship of project variables.
• Basic electricity course and drafting/CAD experience.
• Successful completion of college Algebra.
• Strong interpersonal, verbal and written skills.

Responsibilities

• Complete APS’s Customer Project Representative Training Program, including on-the-job learning.
• Assist in planning, scheduling, and coordinating routine design projects from initiation through construction and close-out.
• Support project design decisions by analyzing load requirements, cost-effective solutions, and compliance with specifications.
• Collaborate with customers, developers, and internal teams to define project scope and ensure smooth execution.
• Help prepare work authorizations, job estimates, and customer invoices while managing project timelines.
• Conduct site inspections to ensure safety and compliance, providing guidance to customers and contractors.
• May require Emergency response support for unusual or emergency situations, such as summer storms and/or other catastrophic events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees