Customer Project Representative

APS•Phoenix, AZ

6d•Onsite

About The Position

The Customer Project Representative coordinates and oversees moderately complex customer projects, primarily those classified as Level 1, 2 and 3 projects. Ensures alignment across various functional areas to meet critical objectives under tight timelines. Develops and monitors comprehensive work plans covering schedules, milestones, expenditures, and budget estimates and variances.

Requirements

A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus three (3) years experience in project management, utility construction, customer facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields.
Or, Associates degree plus five (5) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields.
Or, high school diploma/GED plus seven (7) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related field.
Valid Arizona Drivers License.

Nice To Haves

Experience in electric utility industry and customer-facing roles.
Ability to adapt and respond to a variety of stakeholders.
Ability to manage complaints, negotiate and problem-solve.
Business planning and project management skills. Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools.
Analytical skills for evaluating project variables.
Basic electricity knowledge, drafting/CAD experience and completion of college-level Algebra.
Strong interpersonal, verbal and written communication skills.

Responsibilities

Successfully completes the APS Customer Project Training, including on the job training (OJT).
Manages moderately complex projects, typically involving new services, power extensions of moderate scope, multi-family developments, and commercial customers. Oversees all phases of the project from planning and design through construction, energization and close out.
Collaborates with customers, developers, internal departments and municipalities to assess needs, define project scope and obtain necessary plans, maps and drawings. Determines facility layout in consultation with customers, municipality liaisons and internal Planning and Operations teams. Resolves routine problems, keeps stakeholders informed, and fosters strong working relationships.
Assesses the need to for easements from property owners and permits from municipal authorities. Partners with APS Right-of-Way to obtain required easement and permit documents. Designs the project and prepares associated drawings.
Prepares work authorizations (WA) and job estimates. Determines and communicates customer charges required in advance of construction in accordance with the APS extension policy. Prepares and presents invoices to customers; manages scheduling and ensures job packages are complete prior to releasing jobs to construction.
May conduct or coordinate inspections during installation of customer electric service facilities to ensure compliance with APS design standards. Provides instruction to customers/contractors to ensure hassle-free service.
Coordinates with internal departments and customers to communicate project requirements ensuring adherence to construction standards and safety code requirements.
Participates in project teams or peer groups to recommend improvements to processes and procedures.
Maintains project management and customer information databases. Closes out project upon completion.
May provide emergency response support during emergency events such as summer storms or other catastrophic events.