Customer Project Quality Manager

Schneider Electric•Nashville, TN

27d

About The Position

The Project Quality Manager (PQM) is responsible for ensuring that all aspects of project quality are managed and maintained across projects and throughout their lifecycle. The PQM will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations. Main interactions: Internal: Business leaders, Project Managers / Tender Managers, Account managers, Plant or LoB Quality Team, Supply Chain, CPO External: Customers, OG suppliers What will you do? In project selling (CPP- S Gates): Review quality requirements, identify quality risks and define appropriate mitigation plans. Assess quality assurance and quality control requirements and detection of deviations. Support TMs on estimating the resources (hours + costs) needed for the project quality. Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents. required by the customer. Review quality tender specifications and supplier (internal and external) qualification. In project execution (CPP- P Gates): Participate in the tender & project kick-off, as well as to the REL governance when quality necessary Coordinate creation, completion and approval of quality documentation Monitor performance metrics to track quality performance throughout the project lifecycle Conduct internal and supplier (internal and external) assessments, inspections and audits to assess the compliance with project quality standards Ensure OG supplier compliance with relevant quality standards and regulations, issue and track claims to them Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customers Identify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directive (implementation of actions to be done by respective responsible team PM, plant or LoB). Ensure compliance with the existing quality and CSat processes & train team members on quality processes and procedures Lead customer interviews during project execution, collect regular customer feedback & build action plan to ensure customer satisfaction Transversal responsibilities: Lead or contribute to cross analysis of project quality KPIs (CoPQ, etc.), Lessons Learnt, offers and solutions quality Lead or contribute to customer interviews to collect and analyze feedback Provide expertise, guidance and support to project teams (TMs & PMs) on quality-related matters based on previous project quality experience Contribute to developing, implementing and improving quality assurance and quality control processes Participate, for support as quality SME, in the supplier qualification process which is led by Supply Chain Plan and lead quality training and awareness program for project teams Participating in the Quality community (PQM, QMS, etc.) (events, training, etc.)

Requirements

Bachelor's degree in Technical or Business field required. Graduate degree preferred.
Fluent in English (spoken and written)
5 to 10 years' professional experience in quality management roles and customer experience
Experience in quality management on projects
Expertise in Six Sigma, Lean, or Kaizen principles within business environments
Excellent communication and negotiation skills and capability to obtain buy-in
Demonstrate leadership and collaboration abilities in multiple business, complex cross functional and multicultural environment
Analytical and problem-solving skills to identify quality issues and implement corrective actions
Leadership and conflict management abilities to guide and motivate project teams towards achieving high quality project.
High attention to detail to ensure thorough quality assessments and documentation.
Demonstrate proactivity approach to continuous improvement and adherence to quality standards
Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization
Expertise in QMS, quality control & assurance principles and methodologies (Root cause Analysis, Fishbone, 8D etc.) and proficiency in quality management tools and software
Expertise in risk management, customer relationships and project management and auditing
Expertise in management of customer project financial (project P&L) and project execution quality fundamentals (change, supplier, contractor and requirement management)
General technical knowledge in engineering and manufacturing

Nice To Haves

Green Belt or Black Belt certification
Quality Management (e.g. ISO standards)

Responsibilities

Review quality requirements, identify quality risks and define appropriate mitigation plans.
Assess quality assurance and quality control requirements and detection of deviations.
Support TMs on estimating the resources (hours + costs) needed for the project quality.
Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents required by the customer.
Review quality tender specifications and supplier (internal and external) qualification.
Participate in the tender & project kick-off, as well as to the REL governance when quality necessary
Coordinate creation, completion and approval of quality documentation
Monitor performance metrics to track quality performance throughout the project lifecycle
Conduct internal and supplier (internal and external) assessments, inspections and audits to assess the compliance with project quality standards
Ensure OG supplier compliance with relevant quality standards and regulations, issue and track claims to them
Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customers
Identify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directive (implementation of actions to be done by respective responsible team PM, plant or LoB).
Ensure compliance with the existing quality and CSat processes & train team members on quality processes and procedures
Lead customer interviews during project execution, collect regular customer feedback & build action plan to ensure customer satisfaction
Lead or contribute to cross analysis of project quality KPIs (CoPQ, etc.), Lessons Learnt, offers and solutions quality
Lead or contribute to customer interviews to collect and analyze feedback
Provide expertise, guidance and support to project teams (TMs & PMs) on quality-related matters based on previous project quality experience
Contribute to developing, implementing and improving quality assurance and quality control processes
Participate, for support as quality SME, in the supplier qualification process which is led by Supply Chain
Plan and lead quality training and awareness program for project teams
Participating in the Quality community (PQM, QMS, etc.) (events, training, etc.)