Customer Project Manager

Comcast

1d•$28 - $42

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary This position delivers technical knowledge and assistance to customers and internal teams for effective use of technical products. The Technical Product Sales Support Specialist 1 acts as a connection between sales, engineering, and customers to resolve technical questions. Responsibilities include addressing concerns, resolving problems, and enhancing product performance to align with business objectives and customer satisfaction targets. Job Description

Requirements

Skills Communication, Customer Interactions, Service Delivery, Teamwork
Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience 0-2 Years

Responsibilities

Providing technical guidance to sales teams and customers during the product selection and implementation process.
Assisting in troubleshooting and resolving technical issues related to product performance or application.
Preparing and delivering technical presentations and product demonstrations to internal teams and customers
Collaborating with engineering teams to address product-related inquiries and improve customer outcomes.
Maintaining accurate documentation of customer interactions, technical solutions, and product updates.
Supporting the development of training materials and resources for internal teams and customers
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.