Customer Project Manager II (Cox Business)

Cox Enterprises

1d•Onsite

About The Position

Customer Project Manager II (Cox Business) Responsible for the direction, coordination, execution, control and completion of project management functions associated with all Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise Cox Business customers. This may also include some large Government, schools and hospitality customers. This includes scope of work review, risk assessment & management, project planning, estimating, tracking, reporting and management. Facilitates communication across operational groups and ensures compliance with the defined processes and implementation. Work requires a great deal of planning and independent discretion to ensure that Large, Complex Projects are completed in a timely manner and in CCI’s best financial interests. Responsible for key decisions such as vendor selection, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue, determines labor needs required to staff project, etc. Cox Business Large, Complex Orders are defined as, but not limited to the following fiber technologies: Multi – Location (3+), SIP / IAD, Metro E, IP Centrex, Bulk Video, Hot Cut, Wi-Fi – Hospitality, Infrastructure as a Service (IaaS), and IP TV. What’s In It for You Here’s a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits.

Requirements

Bachelor’s degree in related discipline and 2 years’ experience in a related field (i.e. Communications Industry, Project Management, etc.). The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
Demonstrated ability to multi-task and prioritize effectively.
Self-directed and self-motivated.
Strong knowledge of good customer service practices and project management.
Customer-oriented and service minded.
Time management and troubleshooting skills.
Ability to communicate both written and orally, to all levels of management and across different cultural backgrounds.
Ability to identify problems and initiate corrective and preventative actions.
Excellent interpersonal, collaborative and verbal and written communication skills to work effectively both internally and with HICAP customers.
Experience in telecommunications industry.

Nice To Haves

BS/BA degree in related discipline strongly preferred (i.e. Business, etc.).
Advanced knowledge of Fiber systems utility construction and design parameters, proficient in Windows based applications (Word, Excel, Project) and in Order Management System (OMS).
2+ years of experience in a Project Management role leading cross functional projects preferred.

Responsibilities

Manage Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise in support of Cox Business customers.
Plans sequencing projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes.
Sets and manages customer expectations and proactively identifies and mitigates project risks.
Manages projects to ensure profitability.
Prepares cost analysis to maximize return on investment.
Completes margin analysis on specific projects or unanticipated changes.
Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability.
Regularly exercises discretion and independent judgment to ensure project serviceability.
Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc.
Provides project management for Cox Business service delivery process.
Coordinates with Construction to build to new sites.
Determines the need for site surveys and conducts as necessary.
Determines if coordination is required with other carriers and coordinates as needed.
Identify proper permitting and government approvals required for project and ensure they are obtained.
Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of Large, Complex Commercial Projects.
Coordinates the delivery of designated Large, Complex services with customers.
Conduct on-site post installation review and installation with customers.
Analyzes communications and requests from clients, support departments, and subcontractors and determines what course of action is necessary.
Updates are appropriate management team and stakeholders on project status.
Communicates project requirements to other departments.
Manages long range logistics and planning for multiple customer projects.
Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results.
Coordinates with vendors and POC's for building access and install dates.
Work closely with functional business divisions, vendors and customers in defining project priorities, approach, resources requirements and timing of deliverables.
Manage multiple projects concurrently.

Benefits

A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).