Customer Project Manager II - NPI

Ericsson • Plano, TX

1d

About The Position

Ericsson is seeking a highly motivated, solutions-focused Senior Customer Project Manager to lead New Product Introduction (NPI) projects for Cloud Radio Access Network (Cloud RAN) initiatives within the Customer Unit AT&T. This role blends technical expertise in Cloud RAN and Radio Network solutions with strategic leadership, governance, and a passion for delivering business value through innovative and efficient project execution. The position is based in Plano, TX, and requires occasional travel to customer sites.

Requirements

• Bachelor's in Engineering/Telecom/IT/Business (Master's preferred) with 8+ years' telecom project management experience, including NPI and end-to-end network deployment for Tier‑1 customers.
• Proven track record managing distributed, remote/offshore teams and multi‑priority programs in fast‑paced, dynamic environments.
• Deep knowledge of Cloud RAN architectures, virtualization, 5G technologies, and Ericsson network rollout processes/tools.
• Hands‑on experience with site swap, site modernization, and network automation/orchestration platforms.
• Familiarity with cloud‑native technologies and regulatory compliance for telecom infrastructure.
• Experience working with large operators (e.g., AT&T) and collaborating with Product Development Units/R&D on AI‑driven telecom solutions.
• Understanding of AI/ML concepts, frameworks, and data analytics platforms and their integration into telecom products and cross‑functional development teams.
• Proficiency in Agile, Waterfall, and Ericsson deployment methodologies; PMP, PRINCE2, or equivalent certification strongly preferred.
• Strong leadership demonstrating goal clarity, team development, change driving, innovation fostering, and coaching for professional growth.
• Excellent customer‑facing and executive communication, plus strong analytical, reporting, and problem‑solving skills.

Responsibilities

• Lead end-to-end NPI projects for Cloud RAN (planning, execution, delivery) for AT&T as the customer.
• Act as primary AT&T point of contact, ensuring clear communication, alignment of objectives, and superior customer experience.
• Collaborate with the Product Development Unit to align NPI goals with product innovation and technical roadmaps.
• Coordinate and empower cross-functional teams (engineering, operations, product management, external vendors) to deliver on time, on budget, and with continuous improvement.
• Develop, maintain, and optimize detailed project plans, governance structures, controls, and schedules.
• Identify and mitigate risks, resolve issues, lead change management, and drive process improvements and best-practice sharing.
• Lead and coordinate remote/offshore teams across time zones, ensuring effective communication, performance management, and delivery.
• Manage project financials and resources to ensure profitability and cost-effective delivery.
• Facilitate customer onboarding, training, support for new Cloud RAN products, ensure compliance with Ericsson standards, AT&T requirements, and industry regulations, and prepare executive-ready status reports.
• Foster innovation by identifying AI/automation opportunities, promote a “one team” culture, and coach project team members for professional growth.

Benefits

• Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
• The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits.
• Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage.
• Employees also have the option to participate in Ericsson's Stock Purchase Plan.
• New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
• Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees