Customer Programs & Products Manager

Iberdrola•Orange, CT

3d•$106,000 - $132,500•Onsite

About The Position

The Customer Programs and Products Manager support the development, implementation, and daily operations of energy efficiency and demand‑side management programs across Avangrid Networks companies in New York, Connecticut, and Massachusetts. The role combines data analysis, benefit‑cost modeling, and business systems support with tool and dashboard development, cross‑functional collaboration, and regulatory engagement. Success requires strong analytical skills, clear communication, and the ability to navigate complex regulatory environments while driving innovation and operational excellence. The Customer Programs and Products Manager role reports to a Conservation & Load Management Manager.

Requirements

Bachelor’s degree in Engineering, Business, Sustainability or related discipline or a related field and a minimum of 5-8 years of relevant experience. An equivalent combination of education and experience may be considered.
Knowledge in the areas of energy markets structures, state and federal energy law, and local regulations.
Results-oriented with strong critical and creative thinking, decision-making, and problem-solving skills.
Strong computer skills (Microsoft Office, SAP, etc.)
Attention to detail with strong analytical and negotiating skills.
Excellent communication and influencing skills with the ability to:
Present complex, technical topics to internal and external audiences of various sizes and knowledge levels
Writes proposals, reports, and other documents clearly and concisely to advance program initiatives from a business and regulatory perspective
Read and interpret tariffs, regulatory orders, federal/local regulations, and reports
Strong cross-functional team skills, desire to serve co-workers and provide customers with excellent service.
Proven ability to work independently and at all levels of the organization.
Ability to travel as needed (approximately 10% of time).

Nice To Haves

Master’s Degree: M.S. or MBA
Prior experience in utility customer-facing programs, regulatory, and sustainability
Demonstrated ability to simultaneously manage multiple tasks while providing excellent customer service.
Ability to maximize effectiveness by using time management, territory management, prioritization of work and effective utilization of all resources.
Knowledge of energy efficiency engineering concepts related to measures and measure calculations (i.e., energy engineering formulas to calculate savings from measures that impact end uses such as lighting, heating, cooling, refrigeration, motors, process).
Technical experience in GIS; eTrack; SAP Business Warehouse (BW) data pulling; using Structured Query Language (SQL); using Power BI, Tableau or other data analytics/visualization software; and developing Microsoft Excel spreadsheets, running queries in various systems and data gathering.
Certified Energy Manager (CEM) credential.

Responsibilities

Data Analysis & Business Intelligence Perform advanced data analysis, including sourcing, compiling, interpreting, and communicating insights to stakeholders.
Solicit, review, and translate business data requirements into actionable reporting tied to compliance and performance.
Deliver insights through the full data visualization lifecycle using tools like dashboards and reports.
Create scalable, repeatable processes for onboarding new data sources.
Ensure data access complies with privacy, security, and regulatory standards.
Collaborate with stakeholders to understand data needs and translate them into logical Provide operational support and system administration for business systems.
Apply strong analytical skills to quality-assure others’ work and troubleshoot issues in worksheets and databases.
Management of Existing Programs & Products Drive growth, savings, and profitability for existing offerings through strategic planning and execution.
Develop and implement comprehensive program/product plans in collaboration with internal and external stakeholders.
Manage budgets, monitor performance, and report variances.
Provide guidance to support personnel, including Energy Specialists and Administrators.
Oversee vendor services, including procurement, activity management, reporting, and budgeting.
Ensure operational efficiency, quality assurance, and regulatory compliance.
Deliver exceptional customer service by resolving issues promptly and ensuring program satisfaction.
Calculate and document anticipated energy savings and incentives using approved methodologies and tracking platforms.
Stakeholder Engagement & Industry Representation Serve as a liaison with utility regulators, municipal leaders, industry peers, manufacturers, and trade allies.
Represent Avangrid in technical and policy working groups, and present at industry and municipal events.
Customer Issue Resolution Ensure timely and effective resolution of customer issues related to programs and products through collaboration with internal and external stakeholders.
Cross-Functional Collaboration & Continuous Improvement Support achievement of regulatory and business targets through coordinated efforts.
Identify and lead process improvement initiatives to enhance customer satisfaction, reduce costs, and improve profitability.
Identify and initiate process improvement through research, planning and change management.
Build strong relationships with internal teams.