Customer Program Specialist

Golden State Assembly, LLC•Morgan Hill, CA

5d•Onsite

About The Position

The Customer Program Specialist is the primary owner of assigned customer accounts and programs, responsible for managing the full lifecycle from quotation through production, delivery, and ongoing support. This role combines customer relationship management with program oversight in a manufacturing environment. This position goes beyond traditional customer service. The successful candidate will demonstrate program ownership, technical product awareness, financial acumen, and the ability to coordinate across engineering, operations, supply chain, quality, and sales teams.

Requirements

Bachelor’s degree or equivalent professional experience
4+ years of experience managing customer accounts or programs in a manufacturing environment
Experience with engineered products, wire harnesses, or electromechanical assemblies
Knowledge of EDS, PCBs, and harness-based manufacturing
Experience reviewing quotes, pricing, and customer requirements
Experience using ERP systems, CRM platforms, and customer portals
Proven ability to manage multiple projects simultaneously
Strong analytical, organizational, and communication skills
Demonstrated independent problem-solving capability
Must have owned and managed a personal project or program portfolio

Nice To Haves

Experience in wire harness, cable assembly, or electromechanical manufacturing
Familiarity with Epicor, SAP, Oracle, NetSuite, or similar ERP systems
Experience supporting aerospace, automotive, industrial, or medical customers
Background working in fast-paced, customer-driven manufacturing environments

Responsibilities

Serve as the primary point of contact for assigned customer accounts
Build and maintain trusted, long-term customer relationships
Proactively manage customer communications, inquiries, and escalations
Lead customer meetings, calls, and business reviews as required
Support renewals, contract extensions, and account growth initiatives
Prepare and deliver professional customer-facing proposals, quotes, and presentations
Own customer programs from quote through production and delivery
Manage scope, schedule, risks, and customer expectations
Coordinate cross-functional execution with Engineering, Operations, Quality, Supply Chain, and Sales
Track milestones, deliverables, and program performance metrics
Identify risks early and implement mitigation strategies
Maintain accountability for program outcomes and customer satisfaction
Review and validate customer quotes prior to submission
Understand cost drivers, labor content, material pricing, and margins
Support pricing updates, re-quotes, and change-driven cost adjustments
Track commercial changes and communicate financial impacts internally
Ensure pricing and scope alignment between customer agreements and internal execution
Demonstrate knowledge of manufacturing environments, parts, and assemblies
Understand wire harnesses, electromechanical systems (EDS), and printed circuit boards (PCBs)
Review and interpret drawings, schematics, and bills of material (BOMs)
Coordinate engineering change requests (ECRs/ECNs) with customers and internal teams
Assess and communicate the impact of engineering changes on cost, schedule, and production
Manage order schedules and delivery commitments
Coordinate order releases, changes, and priorities with planning teams
Work within customer supplier portals to receive orders and update commitments
Ensure ERP, CRM, and portal data accuracy and alignment
Maintain complete and accurate program documentation
Analyze customer workflows and feedback to recommend process improvements
Participate in continuous improvement and operational excellence initiatives
Support internal audits, customer audits, and compliance activities as needed
Assist with onboarding new customers and transitioning new programs into production
Perform other duties and special projects as assigned to support business needs