Customer Program Specialist

Incora

3d

About The Position

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. About Role: The Customer Program Specialist is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met. The position is Monday through Thursday 4 X 10 hour days

Requirements

• High School Diploma or GED is required
• 3-5 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)
• Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

Nice To Haves

• Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience

Responsibilities

• Facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support.
• Maintaining an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work.
• Leveraging internal working partnerships to investigate and reconcile customer issues
• Performing account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.)
• Ensuring overall customer expectations are met.

Benefits

• An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees