About The Position
The Customer Program Specialist is responsible for building and maintaining strong customer relationships—particularly with intermediate to complex accounts—by consistently providing high‑quality service and support. In this role, you will: Maintain an advanced working knowledge of customer operations, sales policies, internal processes, and contract administration. Leverage internal partnerships to investigate, resolve, and reconcile customer issues. Perform key account administration tasks including bin maintenance, managing backorders, processing RMAs, prioritizing orders, releasing orders, and more. Ensure customer expectations are met and exceeded through effective communication and problem-solving.
Requirements
- High School Diploma or GED
- 3–5 years of combined Sales and Customer Service experience
- Experience in the aerospace industry is preferred
- Most importantly, you are passionate about living our Incora Values: Courage: Take ownership of issues and problems Collaboration: Share knowledge and experience with others Commitment: Ensure internal and external customer expectations are met in a timely manner Community: Value our world and the people who share it
Nice To Haves
- Bachelor’s degree in Business, Accounting/Finance, Marketing, Supply Chain, or a related field
- An equivalent combination of education and relevant experience will also be considered
Responsibilities
- Maintain an advanced working knowledge of customer operations, sales policies, internal processes, and contract administration.
- Leverage internal partnerships to investigate, resolve, and reconcile customer issues.
- Perform key account administration tasks including bin maintenance, managing backorders, processing RMAs, prioritizing orders, releasing orders, and more.
- Ensure customer expectations are met and exceeded through effective communication and problem-solving.
Benefits
- Eligibility for Incora’s incentive programs
- 8 paid holidays plus 2 floating holidays (for full‑time employees)
- FlexTime policy and 80 hours of exempt sick time (for full‑time exempt employees)
- Family‑friendly benefits, including 2 weeks of paid parental leave
- Employee discount portal through Perkspot
- Employer‑paid group life insurance (1x salary), STD, and LTD
- 401(k) plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
