Customer Program Manager

Incora

96d

About The Position

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Program Manager. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. The Customer Program Manager is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships. This role is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL). Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.

Requirements

• Exceptional customer service skills
• Strong leadership abilities
• Experience in supply chain management
• Ability to develop and maintain client relationships
• Excellent communication skills
• Proficiency in managing multiple accounts and projects

Nice To Haves

• Experience in the aerospace industry
• Knowledge of JIT Forward Stocking Locations (FSL)
• Familiarity with strategic marketing plans
• Understanding of KPIs related to customer service

Responsibilities

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Benefits

• Great salary and benefits
• 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees
• FlexTime policy for Full-Time Exempt employees
• 80 hours of Exempt Sick time
• 2 weeks paid parental leave
• Generous discount portal for employees via Perkspot
• Employer paid Group Life Insurance at 1x salary, STD, and LTD
• 401K plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees