Customer Program Manager
Definitive Healthcare, US•Framingham, MA
244d
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About The Position
As a Customer Program Manager, you are responsible for the overall ownership and management of ChurnZero, a Customer Success platform. You will become the expert on all technical aspects of the tool and lead all updates, changes, and process optimization as it relates to ChurnZero and our digital operations. The ideal candidate will have strong business acumen, natural curiosity, and an analytical mind. This is a hands-on role that will focus primarily on optimizing ChurnZero and driving internal user adoption of the tool. Additional responsibilities will include supporting a wide variety of projects and strategic initiatives.
