Customer Program Manager

American Trim•Sidney, OH

About The Position

Responsible for coordinating quoting activities, supporting new product launches, and assisting program management throughout the product lifecycle. This role facilitates communication between engineering, sales, finance, and operations while maintaining documentation, tracking quoting activity, and supporting order processing and invoicing.

Requirements

Bachelor’s degree in Business, Supply Chain, or related field.
10+ years of sales experience in a manufacturing or industrial environment.
5+ years in a sales leadership role.

Responsibilities

Coordinate RFQ review, cost model development, and quote approval processes.
Maintain quote tracking and documentation within internal systems.
Support communication of awarded, lost, or inactive quotes to internal teams.
Coordinate new program launches including documentation, project numbers, and part releases.
Assist Program Managers with project tracking, customer requests, and change management activities.
Support tooling and project invoicing by gathering required documentation and coordinating with finance and engineering teams.
Track project and quote status, providing updates during internal meetings.
Assist with order entry, pricing updates, and EDI order issue resolution.
Maintain accurate records and documentation related to quoting, program launches, and customer orders.
Ensure customer requirements are met through supporting cross-functional groups internally to support customer success.