Customer Program Manager

Celestica International LP•Bothell, WA

25d•$156,000 - $214,000•Remote

About The Position

Celestica enables the world’s best brands. Through our unrivalled customer-centric approach, we partner with leading companies in numerous markets to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from the drawing board to full-scale production and after-market services. The Customer Program Manager position acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. The main areas of responsibility are Program Mgmt.,Cost and P&L mgmt., Business Development, Pricing/Bid development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes set up , Communications Mgmt.and performance reporting and planning. The program manager is key team leader for the customer account and coordinates the teams interface with the customer and other internal Celestica groups such as Marketing, Sales, Finance, Mfg. etc

Requirements

Relationship Management
Project Management
Sales Process and Business Development Management
Industry, Market & Technology Knowledge
Financial and Business Acumen
Understanding of Data Analytics
Ability to learn internal IT tools
Commercial Skills - Contracts, Financials, Quotations
High degree of computer literacy, with proficiency in Microsoft Office applications
Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
Able to lead and navigate cross functional teams in a matrix organization
Excellent understanding of Celestica capabilities, offerings, sites and key functional teams
Nine plus years of relevant experience
Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.

Nice To Haves

EMS and/ OEM, ODM experience

Responsibilities

Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller cust.accounts.
May also be assigned to a large-scale initiative across multi-customers
Works as a member of teams responsible for day-to-day activities of cust.accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
Coordinates and hosts regular program tracking meetings with the cust. and internal account team members to ensure ongoing communication
With guidance from more experienced team members,manages current and planned programs to achieve planned revenue.
Develops plans to meet commitments and schedules for customers.
Supports sales team and GCBU with contents required for customer communications and business reviews
Develops action plans to correct out-of-plan conditions.
Communicates frequently with cust.to help ensure satisfaction with the company and the products.
Solicits performance feedback and communicates information to internal teams and dept's.
Prepares,distributes and analyzes cust.surveys and self-assessments.
Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
Manages cust.account profitability.
Participates in forecasting, planning and monitoring of efficiency and execution of account strategies.
Participates in the pricing/bid preparation process and contract development and management
Provides performance reporting and analysis for monthly OPS Reviews and quarterly Cust.Performance Reviews.
Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer.