Customer Program Manager (Experienced, or Senior) - (Virtual)

Boeing • Renton, WA

23h • Remote

About The Position

Customer Program Manager (Experienced, or Senior) - (Virtual) Company: The Boeing Company Boeing has an opening for a Customer Program Manager (Experienced, or Senior) who leads, develops, coordinates, integrates, analyzes, and maintains integrated plans and schedules for complex projects, programs and change driven activities in accordance with project management industry. Leads studies/analysis (trend, variance, impact), reports, risk assessments and planning efforts to determine impacts, constraints involving product development, production rates, process improvement, program initiatives. Identifies risk and opportunity potential, develops mitigation planning and refines the business case. Develops and establishes lead time requirements. Facilitates and ensures integration of project/program plan, schedules, change and baseline management, processes, techniques considered to be best practice across the industry. Acts as primary project contact to establish key stakeholder requirements and project objectives. Directs all phases of projects or subsystems of major projects from inception through completion. Coordinates commitments with internal and external stakeholders to fulfill strategies. This position has been identified as a virtual opportunity and will not require the selected candidate to relocate. Our teams are currently hiring for a broad range of experience levels including Experienced and Senior Level Customer Program Managers.

Requirements

• 3+ years’ experience in a role requiring project / program management skills
• 3+ years’ experience working in an environment with competing and changing priorities
• 3+ years’ experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
• 3+ years’ experience developing & delivering presentations to senior leaders
• Willing and able to travel up to 25% of the time both domestically and internationally

Nice To Haves

• Level 4: 5 or more years' related work experience or an equivalent combination of education and experience
• Project Management Professional (PMP) credential is a PLUS
• Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety
• Experience working in a cross functional environment
• Experience in contracts and proposals
• Keen ability to foster and build relationships with key internal and external stakeholders/customers, suppliers, and industry leaders, and across Boeing enterprise

Responsibilities

• Prime point of contact for Boeing Modifications customer
• Manage customer expectations and deliverables for a portfolio(s) of Modification projects
• Champion the voice of the customer
• Risk, Issues and Opportunity management
• Contract dispute resolution
• Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to develop SOW and ensure the overall proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
• Lead the development and execution of strategic communications - customer portfolios, executive summaries, escalation briefs, and critical messaging - to inform, engage, and drive alignment across internal and external stakeholders.
• Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth.
• Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
• Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators
• Support global customers across all major regions: Americas, Europe, Middle East, Africa, Asia-Pacific

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.
• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees