Customer Program Manager IV

Chandler AZ•Phoenix, AZ

13h

About The Position

â¯Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. â¯ This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today! â¯ UCT is looking for a talented Customer Program Manager IV to join us in Chandler, AZ! The Customer Program Manager IV is responsible for the full lifecycle of order and commercial management for assigned customer programs, including production, NPI, and RMA orders. This role ensures on-time delivery, accurate quoting, and effective communication across internal teams and customers. The position also supports strategic initiatives, inventory programs, and continuous improvement efforts to drive operational excellence and customer satisfaction.

Requirements

Strong organizational and analytical skills; ability to present data-driven business cases.
Proficient in ERP systems (e.g., SAP) and Microsoft Office Suite, especially Excel and MS Project.
Ability to assess business performance, identify gaps, and implement corrective actions.
Excellent attention to detail, follow-through, and time management.
Effective communication and interpersonal skills with internal and external stakeholders.
Strong leadership, negotiation, and influence-management capabilities.
Comfortable managing multiple priorities in a fast-paced, dynamic environment.
MBA or bachelor’s degree with PMP/PGMP certification.
8+ years’ experience in a semiconductor or similar industry
Must have at least 5 years’ experience in positions of increasing responsibility.
People management skills & experience desired.

Nice To Haves

Successful completion of a negotiation certification course desired.

Responsibilities

Manage all order types (production, NPI, RMA) to meet on-time delivery (OTD) targets.
Resolve scheduling and shipping issues in ERP; escalate material or labor shortages as needed.
Maintain and publish daily production schedules, ensuring alignment between customer need dates and site commitments.
Negotiate and manage customer drop-in and pull-in requests, balancing production capacity.
Ensure timely updates to customer need dates while protecting planning “frozen windows.”
Obtain and validate missing order information from customers.
Support order date research and reconciliation with internal teams.
Attend production meetings and maintain customer dashboards and scorecards.
Prepare and submit accurate quotes for peer or global review and customer approval.
Gather required quote inputs (e.g., drawings, specifications) and monitor quote turnaround times.
Resolve invoicing issues and support claims, credit memos, and pricing adjustments.
Redline agreements (e.g., GPA, ISA) for renegotiation by Account Executives.
May contribute to revenue forecasting and manage department budgets.
Manage and report on consignment and PACE program inventory levels and OTD performance.
Track and report customer-owned inventory usage and actual stock levels quarterly.
May lead a team and serve as a role model for people management, conflict resolution, and influence management.
Develop long-term, multi-level customer relationships.
Drive site-level execution of strategic initiatives and continuous improvement programs.
Serve as a key point of contact for customer order and commercial status updates.
Escalate misalignments in order or commercial timelines to leadership.
Collaborate cross-functionally to ensure alignment between customer expectations and internal capabilities.