Customer Program Manager 3

For customer accounts in the range of $50 to 150 MM or more, the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. The main areas of responsibility are Program Management, Cost and P&L management, Business Development, Pricing/Bid development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes setup, Communications Management, and performance reporting and planning. The program manager is a key team leader for the customer account and coordinates the team's interface with the customer and other internal Celestica groups such as Marketing, Sales, Finance, Manufacturing, etc. Provides direct supervision to subordinate managers and employees performing diverse roles within large sites. This includes establishing 3-5 year plans/objectives, developing policies for the function/unit. Accountable for projects/programs on a multi-functional, national/regional basis. Work is guided by broad site objectives and corporate policy. Work requires developing solutions, precedents, or policies. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes long-term plans/objectives and recommends changes to policies. Develops department budgets and goals. Erroneous decisions or failure to achieve goals results in critical delays in schedules or unit operation and may also have a company-wide effect. Provides direct supervision to others, or indirect through subordinate supervisors, coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Reviews employee performance, recommends employee compensation, coaches for improved performance, and disciplines as necessary. Provides final approval for subordinate managers/supervisors' salary performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts regularly with senior management or executive levels on matters concerning several functional areas, divisions, or customers. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.