Customer & Product Support Specialist
About The Position
Swagelok Pittsburgh , located just north of downtown Pittsburgh, is seeking a motivated and customer- focused Customer & Product Support Specialist to join our team. In this role, you’ll become a trusted partner to our B2B customers, helping them solve real‑world technical challenges, supporting critical applications, and ensuring a seamless customer experience from inquiry to delivery. Why Join Us? We offer the best of both worlds: The strength and stability of a respected global brand The close‑knit culture of a privately owned, values‑driven small business We prioritize integrity, continuous improvement, work‑life balance, and a genuinely enjoyable workplace. We hire people who love working together and deliver exceptional service to our customers. This is not a call center job . It’s a skilled, engaging customer-facing role supporting Swagelok products across multiple industries. If you enjoy problem‑solving, building relationships, and learning how things work, you’ll thrive here.
Requirements
- 3+ years of related work experience (Customer Service, Inside Sales, or B2B experience preferred)
- Associate’s or Bachelor’s degree in a business‑related field preferred; equivalent experience considered
- Strong analytical and problem‑solving abilities
- Excellent communication and interpersonal skills
- High level of organization, accuracy, and multitasking
- Strong ability and desire to learn about our products and services
- Ability to balance individual responsibilities with team goals
- Proficient in Microsoft Office; SAP experience is a plus
- Must consent to a background investigation and pre-employment drug screening.
- Employment is conditional upon successful completion of these requirements.
Nice To Haves
- SAP experience is a plus
Responsibilities
- Deliver exceptional customer service by:
- Responding promptly and professionally to inbound customer inquiries and building strong, long‑term B2B relationships
- Understanding customer applications and providing basic technical product support, including product selection and compliant Swagelok solutions
- Processing and managing customer quote requests, purchase orders, and order changes with accuracy and attention to detail
- Managing data within SAP Business One and various internal CRM systems
- Following up on open quotes, opportunities, and supporting the Sales team in meeting team goals
- Proactively communicating order status, resolving discrepancies, and confirming requirements
- Collaborating cross‑functionally with Warehouse, Field Engineering, Custom Solutions, outside vendors, and other teams to ensure a seamless customer experience
- Participating in continuous improvement initiatives, special projects, and ongoing training
Benefits
- Medical, dental, and vision insurance
- Paid holidays and Paid Time Off
- 401(k) with employer match
- Life insurance and other supplemental benefits
- A stable Monday–Friday schedule supporting healthy work‑life balance
- Salary commensurate with experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
