Customer (Patient) Support Specialist | Hiring Now | Onsite- Pittsburgh

Blink Health•Pittsburgh, PA

21h•Onsite

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat. This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

Requirements

High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
Strong communication skills (verbal and written)
Comfortable using technology and learning new systems quickly
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Curious, adaptable, and eager to learn
Self-starter with a strong sense of ownership and accountability
Passion for helping others and delivering high-quality patient care
Ability to work collaboratively across teams

Nice To Haves

Associate’s or Bachelor’s degree is a plus
Prior customer service experience in retail, call center, or other customer-facing environments is a plus

Responsibilities

Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
Conduct outbound outreach to support patients in completing key steps in their prescription journey
Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
Assist with insurance verification, benefits coordination, and financial assistance programs
Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
Research and resolve patient issues using internal tools and resources
Accurately document all interactions and key insights to ensure a seamless patient experience
Meet and exceed performance goals related to quality, productivity, and patient satisfaction
Identify trends or gaps in the patient experience and share feedback to improve processes and products
Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
Continuously learn and adapt to new products, workflows, and program updates