Customer Partner (Sales Executive)

Pinnacle Reliability India•Pasadena, TX

19h

About The Position

We are building a team of trailblazers, who embody growth, impact, and excellence. Job Description Pinnacle is committed to building future leaders through a dedicated career program where you are in control of your own professional journey. Whether you are interested in project management, solving critical problems, or working directly with the customer to understand their specific needs, we have the resources and opportunities to help you reach your goals. Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spending, and improved process safety and environmental impact. We bridge the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology. Pinnacle serves a variety of industries, including: Oil & Gas Food & Beverage Specialty & Petrochemical Pharmaceutical Mining Agriculture & Fertilizer Lumber Water & Wastewater The Pinnacle Way is our framework for ensuring that each of our teams operates with excellence while we consistently meet customer needs and provide a world-class experience. Why Advance Your Career at Pinnacle? Career Growth: Pinnacle supports professional development with comprehensive onboarding, training, and leadership programs. Whether you are interested in project management, solving critical problems, or working directly with the customer, we have the resources and opportunities to help you achieve your goals. Innovative Culture: We embrace curiosity, engagement, and a commitment to excellence in everything we do. Pinnacle is where reliability meets innovation, constantly exploring ways to redefine reliability in industries like Oil & Gas, Food & Beverage, Pharmaceutical, Mining, and more. Work Environment: A collaborative, supportive work culture with strong team dynamics, open access to leadership, and fun workplace perks like quarterly fellowship events, family gatherings, a free premium coffee bar, and an on-site gym. The Impact of a Partner: We are seeking a results-driven and strategic Partner (salesperson) to drive leading edge reliability solutions in the industrial sector. The ideal candidate will have a deep understanding of industrial operations, a strong sense of curiosity and drive to understand, an ability to communicate complex solutions clearly, and a passion for helping customers improve their operational efficiency, uptime, and overall productivity. This role requires a dynamic and influential individual who can foster strong relationships with key stakeholders, understand customer pain points, and drive growth through the sale of reliability solutions that create tangible value for customers.

Requirements

Industrial Experience : Minimum of 7 years of experience in the industrial sector, with a proven track record of success in value-based selling, preferably in the reliability, maintenance, or industrial solutions space.
Highly Curious, Learning Mindset and Ability to Connect and Understand : Strong ability to connect with, build rapport, and understand motivations and business drivers of key customer roles, ranging from reliability and mechanical integrity managers to plant managers and executives in plant operations with a proven ability to actively listen and build trust.
Communication Skills : Excellent verbal and written communication skills with the ability to articulate complex technical concepts to non-technical stakeholders. Skilled in delivering presentations to C-Suite executives and technical teams.
Consultative Problem-Solving : Strong analytical and problem-solving skills to understand client pain points and design tailored solutions that drive value.

Nice To Haves

Bachelor's degree in engineering or science field
Microsoft Suite
Power BI
Customer Relationship Management (CRM) Software
Industrial Reliability: Understanding of reliability and mechanical integrity engineering, by either working directly in those roles, managing these functions, or interfacing directly with these functions in operations, maintenance, or engineering context.
Value Based Sales Expertise: 3+ years of working in account executive role managing complex value-based selling opportunities and large customer management.

Responsibilities

Customer Relationship and Strategy Management
Market and Customer Awareness
Client Relationship Management
Strategy Development & Execution
Ensure Alignment and Key Reporting
Ensure Sales Reporting Up-to-Date
Opportunity Management
Understanding of Customer Pain Points and Needs
Consultation, Analysis & Solution Design and Presentation
Negotiating Complex Sales
Ensure key stakeholders are identified related to the opportunity and their key needs are addressed with solution design and communication
Lead proposal development, pricing strategy, and negotiations to ensure contract and proposal completion

Benefits

Health, vision, and dental insurance, life insurance, 401(k) matching, paid time off (PTO), nine paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave.
Onsite gym with full amenities, walking workstations, free parking, mini mart/snack machines, gourmet coffee machines, multiple indoor and outdoor collaboration areas, huddle rooms, deep workspaces, and lactation facilities.
Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, and 15 years).
Opportunity to participate in customer-focused project management groups (PODs) that help facilitate collaboration and project support, access to company technology stack of Microsoft Office 365 Suite and MS Teams, comprehensive onboarding, on-demand training, regular lunch and learns, supervisor and accountability training, leadership development programs, continuous learning opportunities, and more.

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