Customer Outreach Specialist

3 Mountains Home Services • Milwaukie, OR

4d • $20 - $23

About The Position

As a Customer Outreach Specialist, you’ll proactively connect with homeowners to keep our schedule full and our customers happy. This role is perfect for someone who enjoys talking to people, solving problems, and turning conversations into booked appointments.

Requirements

• Pre-employment background check
• Pre-employment drug screen

Responsibilities

• Make outbound calls, texts, and emails to existing and prospective customers
• Follow up on service inquiries, estimates, and unscheduled leads
• Schedule appointments for residential services (HVAC, plumbing, electrical, etc.)
• Educate customers on maintenance plans, seasonal services, and promotions
• Maintain accurate customer notes in our CRM system
• Provide a warm, professional experience that builds trust and loyalty
• Collaborate with dispatch, technicians, and management to ensure smooth service

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees