Customer Outreach Specialist

Any Hour Group • Milwaukie, OR

4d • $20 - $23 • Onsite

About The Position

3 Mountains Home Services is a residential service company specializing in plumbing, electric, heating, and air conditioning and has been serving the Portland Metro area since 2000 and now expanding our services into the Washington area. Over the years, we’ve built a company that elevates the game in our industry and community every single day. We are a team of passionate, hardworking individuals all motivated by the same mission, empowering our customers and our team. In all that we do, we strive to create an environment where we do the right thing and work as a team – one that gives everyone the confidence to speak up, make good decisions, and move our company forward.
As a Customer Outreach Specialist, you’ll proactively connect with homeowners to keep our schedule full and our customers happy. This role is perfect for someone who enjoys talking to people, solving problems, and turning conversations into booked appointments. We are looking for someone seeking a part-time job.

Requirements

• Pre-employment background check
• Pre-employment drug screen

Responsibilities

• Make outbound calls, texts, and emails to existing and prospective customers
• Follow up on service inquiries, estimates, and unscheduled leads
• Schedule appointments for residential services (HVAC, plumbing, electrical, etc.)
• Educate customers on maintenance plans, seasonal services, and promotions
• Maintain accurate customer notes in our CRM system
• Provide a warm, professional experience that builds trust and loyalty
• Collaborate with dispatch, technicians, and management to ensure smooth service

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees