Customer Order Specialist

ABB•Selmer, TN

31d•Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Business Excellence Manager In this role, you will be responsible for managing customer orders through our factory/cross functional processes, driving accurate pricing, date management, on time delivery and all customer communications. Each day, you will Ensure commercial activities align with factory and corporate commercial policies and SOPs/procedures. The work model for this role is: Onsite

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain Management (or related discipline) OR High School Diploma/GED and 5 years of customer/project management experience in a manufacturing environment.
Strong ability to work independently, including in remote settings, self-motivated and proactive.
Proficient in Microsoft Office Suite (Excel, Teams) and experienced with SAP.
Familiarity with manufacturing processes, ISO9001 QMS environments and project management principles.
Candidates must already have a work authorization that allows them to work for ABB in the United States.

Nice To Haves

Lean/Six Sigma certification (Yellow/Green Belt) preferred.

Responsibilities

Order Management & Documentation: Review and process customer orders, ensuring completeness, accuracy of pricing and documentation, and resolution of discrepancies prior to order entry.
Engineering & Release Coordination: Manage engineering approvals and drive manufacturing releases in alignment with customer expectations and contractual obligations.
Logistics & Delivery Coordination: Coordinate with field and traffic teams to schedule and execute timely, accurate customer deliveries.
Customer Support & Continuous Improvement: Oversee project lifecycle support, including issue resolution and post-sales service, while driving cross-functional process and tool improvements.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.