Customer Optimization Intern
Accolade•Seattle, WA
384d•$52,000 - $52,000•Remote
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About The Position
The Customer Optimization Intern at Accolade will support key projects aimed at enhancing customer interactions and improving business outcomes. This role focuses on analyzing and optimizing the savings per interaction (SPI) model, conducting data research, and developing actionable plans to improve documentation practices. The intern will also work on automating the identification of invalid customer satisfaction (CSAT) and net promoter score (NPS) responses, contributing to better overall metrics and customer engagement.
