Customer Operations Specialist

General Mills • Golden Valley, MN

7h • $50,400 - $69,400 • Remote

About The Position

The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:
1. Order management
2. Service issue resolution
3. Supply Chain efficiencies
The Customer Operations Specialist role works closely with the Field Sales team, General Mills Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.

Requirements

• Bachelor’s degree
• Strong communication skills
• Highly self-motivated
• Strategic problem-solving skills
• Ability to think proactively and to make decisions independently
• Ability to manage multiple responsibilities and demands in a fast-paced work environment
• Strong teamwork skills including cross functional collaboration
• Ability to develop and sustain long-term business relationships

Nice To Haves

• Ability to identify and execute process improvement opportunities
• Ability to develop and sustain long-term business relationships
• Computer proficiency – SAP and Microsoft Office, experience with Excel

Responsibilities

• Receive and process customer orders, ensuring that orders filed meet General Mills policies
• Manage and resolve service issues; devise a solution that best meets both General Mills’ and the customer’s needs
• Work closely with Customer Operations team (i.e. Customer Replenishment Analysts), Customer Shipping Facilities, customer, and Field sales to execute merchandising events
• Communicate with Field sales and Trade team to ensure accurate invoiced pricing
• Identify and analyze business opportunities to maximize efficiencies and/or enhance General Mills’ relationship with the customer

Benefits

• Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level