Customer Operations Senior Finance Team Lead (US)

ASML•Chandler, AZ

10d

About The Position

At ASML we ensure that our people, processes and information systems enable us to achieve growth and meet our ambitious business objectives. This role supports accounts receivable, collections, quote creation and order management execution and control, with a global focus on ABS Customer Operations processes. Role and responsibilities The Accounts Receivable & Service Operations Team Lead is responsible for end‑to‑end oversight of U.S. Accounts Receivable (AR), collections performance, and customer service (CS) operations support. This role bridges financial stewardship with operational execution—ensuring high‑quality customer interactions, accurate invoicing, efficient payment cycles, and seamless coordination between Service, Sales, and Customer Operations.

Requirements

Bachelor or master degree, preferably in operations, finance, or accounting
Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
Minimum of 3 years supervising or managing direct reports
Working knowledge of applicable laws and regulations and/or internal control framework
Experience with ERP SAP, Microsoft Office products
Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)
Multi-disciplinary & multi-cultural understanding, values differences and is able to bridge between different departments and people
Strives for continuous improvement
Committed and flexible (going the extra mile)
Has a strong and enthusiastic personality with the ability to operate in a dynamic and international environment.
Ability to plan and prioritize a variety of tasks
Proficient verbal and written, in English
Effective communication skills, proactiveness, sense of responsibility, customer oriented (both internal and external), stress-resistant
Values supporting team member growth

Nice To Haves

LEAN training, including a yellow, green, orange or black belt preferred

Responsibilities

Accounts Receivable & Collections Leader: Oversee AR and collections activities to ensure timely cash application and reduction of overdue receivables.
Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt).
Guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments.
Lead escalations and coordinate cross‑functionally with Service, Sales Control, Account Teams, and Customer Operations managers.
Service Operations Leader: Oversee service-related operational processes including service contract, spare parts & labor, Vendor Sales, and a customer portal tool.
Bridge process gaps within Customer Operations and between multiple stakeholders.
Ensure timely, accurate, and compliant service invoicing and documentation.
Process Governance & Continuous Improvement: Implement standardized procedures and internal controls across AR, collections, and customer service operations.
Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements.
Drive automation initiatives using SAP ECC and SAP S/4 HANA, dispute management tools, RPA, portals and macros.
Identify and remove process bottlenecks; champion first-time-right execution.
Reporting & Compliance: Ensure AR and customer service transactions comply with US GAAP, internal policies and local/global regulatory requirements.
Support audits and documentation related to AR, collections and customer service transactions.
Team Leadership & Stakeholder Alignment: Lead, develop, and coach a hybrid team (AR/Collections and CS)
Set performance expectations and ensure clarity in split responsibilities.
Foster collaboration across Customer Operations stakeholders and the global ABS teams.