Customer Operations Representative

Perry Ellis International • Miami, FL

1d

About The Position

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 42 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Requirements

• Proficient with Google Drive/Applications or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment

Responsibilities

• Assists on and off course golf shops with any requests they may have such as taking orders, checking stock availability, providing order status, invoices, tracking information, return authorizations and credits.
• Assists salesmen with various requests similar to those listed above.
• Call Center: answer incoming calls, return any missed calls in a timely manner
• Email management: review and reply to emails in a timely manner
• Upload and validate orders from the order entry portal
• Act as liaison between the sales rep, the customer and the embroidery team to secure artwork and ensure logos are finalized and approved.
• Review open order reports to maintain order base integrity
• Works closely with the following departments on a daily basis: credit, shipping, billing (order entry), Sales Operations and embroidery
• Works closely with the VPs of Sales for Callaway & OPG

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees