Customer Operations Representative

Perry Ellis International • Miami, FL

3d

About The Position

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 42 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
RESPONSIBILITIES:
Assists on and off course golf shops with any requests they may have such as taking orders, checking stock availability, providing order status, invoices, tracking information, return authorizations and credits.
Assists salesmen with various requests similar to those listed above.
Call Center: answer incoming calls, return any missed calls in a timely manner
Email management: review and reply to emails in a timely manner
Upload and validate orders from the order entry portal
Act as liaison between the sales rep, the customer and the embroidery team to secure artwork and ensure logos are finalized and approved.
Review open order reports to maintain order base integrity
Works closely with the following departments on a daily basis: credit, shipping, billing (order entry), Sales Operations and embroidery
Works closely with the VPs of Sales for Callaway & OPG
SKILLS:
Proficient with Google Drive/Applications or related software.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment
Legal Disclaimer:
Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.

Requirements

• Proficient with Google Drive/Applications or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment

Responsibilities

• Assists on and off course golf shops with any requests they may have such as taking orders, checking stock availability, providing order status, invoices, tracking information, return authorizations and credits.
• Assists salesmen with various requests similar to those listed above.
• Call Center: answer incoming calls, return any missed calls in a timely manner
• Email management: review and reply to emails in a timely manner
• Upload and validate orders from the order entry portal
• Act as liaison between the sales rep, the customer and the embroidery team to secure artwork and ensure logos are finalized and approved.
• Review open order reports to maintain order base integrity
• Works closely with the following departments on a daily basis: credit, shipping, billing (order entry), Sales Operations and embroidery
• Works closely with the VPs of Sales for Callaway & OPG

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees