Customer Onboarding Specialist
About The Position
As a Customer Onboarding Specialist, you will play a vital role in overseeing the customer onboarding process, ensuring that customers are set up for success with our product. You will work closely with the Customer Success, Product, and Marketing teams to manage the entire onboarding process, from account setup to product demos and tours, to educating customers on best practices. About Consolidated Pipe & Supply- Founded in Birmingham, Alabama in 1960, Consolidated Pipe & Supply has been under the same family's ownership for 60 years. This continuity and commitment to excellence offers you deep knowledge and access to only the best materials and services in the natural gas distribution and transmission, waterworks, oil & gas, energy and construction industries. Consolidated Pipe & Supply has never lost sight of who we are: we value relationships, and not just with our customers. We treat our vendors like partners and our employees like family. With a foundation like that, we know that we—and our customers—are ready for whatever comes next. We're always looking for talented people to join our team. We need people like you, who represent our values: Do Good Serve Relationships Loyal Family Innovative Fun We offer not just a CAREER, but a place to call home. At Consolidated Pipe & Supply, we believe in our employees and their wellbeing. We offer competitive benefit plans for our employees. Health Benefits: Consolidated Pipe & Supply offers medical, dental, vision and flexible spending coverage for you and your family. Insurance: Get Basic Term Life to Accidental Death, and Long-Term Disability coverage. We also offer voluntary benefits Accident, Cancer, Critical Illness, Life and Short Term Disability insurance through Allstate. You have options that will best fit your needs. Date of eligibility based on your length of service. Retirement Planning: We offer a 401(k) plan to eligible employees after their first 30 days of employment. CPS offers matching contributions. Vacation: We strive for a balanced life with both our business and home life. As a part of our plan, we offer vacation based on your length of service.
Requirements
- Minimum of 2 years of experience in customer onboarding, communications, customer service and support, sales, account management, or customer success. Customer success courses/training are good to have.
- High emotional intelligence and empathy skills.
- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
- Strong analytical and goal-oriented mindset backed by basic-to-advanced project management skills.
- Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
Responsibilities
- Oversee and manage the customer onboarding process throughout the organization.
- Find solutions for optimizing the customer onboarding process and collaborating with the team to implement them.
- Understand customer context, oversee goals, and provide product information to best serve those goals.
- Educate customers and work with the team to optimize their product setup for the quickest path to success.
- Collaborate with the team and create a process to identify and eliminate roadblocks in the way of customers' goals.
- Improve product adoption and customer retention and help foster positive customer relationships that create a loyal customer base.
- Provide materials to help customers learn best practices to better achieve their desired outcomes.
Benefits
- Consolidated Pipe & Supply offers medical, dental, vision and flexible spending coverage for you and your family.
- Get Basic Term Life to Accidental Death, and Long-Term Disability coverage.
- We also offer voluntary benefits Accident, Cancer, Critical Illness, Life and Short Term Disability insurance through Allstate.
- We offer a 401(k) plan to eligible employees after their first 30 days of employment. CPS offers matching contributions.
- We offer vacation based on your length of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
