Customer Onboarding Specialist (Remote)

FMG Suite•Sandy, UT

6d•$18•Remote

About The Position

We are looking for a bright, engaging person who loves talking to people. You will be the front-line of our brand experience. Customer Onboarding Specialists lead 1:1 and small group trainings -teaching our customers how to use their digital marketing tools. The goal is to drive product adoption and ensure our clients are excited about using their new tools. The Customer Onboarding Specialists will manage communications with clients, train on platform functionality such as email, social, blogging, creating website edits and more. As a Customer Onboarding Specialist, client communication and relationship building will be critical to your success. Strong organizational skills and the ability to work on multiple projects simultaneously will be essential in this role.

Requirements

Prior customer service or support experience
Highly organized
Excellent communication skills, both written and verbal. Customer Onboarding Specialists must communicate clearly and professionally with all customers.
Strong interpersonal skills. Customer Onboarding Specialists must form positive relationships with each customer throughout their onboarding process.
Strategic thinking. Customer Onboarding Specialists must strive to understand each customer's unique organization in order to lead an amazing onboarding experience.
An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Nice To Haves

Prior Teaching or Customer Service experience preferred
Experience working with Hubspot and video conferencing software preferred

Responsibilities

Lead exciting 1-to-1 or 1-to-many video conference calls with customers, assisting with the set-up and configuration of their newly acquired marketing tools
Host periodic ‘checkups’ to ensure client adoption and success with their FMG Suite products
Communicate with/respond to clients in an accurate and timely manner
Exercise patience and understanding when the subscriber is frustrated or not understanding the setup process.
Ability to set proper expectations with subscribers throughout the setup process.
Work with the Customer Service tools (Salesforce, FMG Suite’s Advisor Admin, Google Suite, Acuity Scheduling) to move a subscriber through the setup process.
Provide feedback to management on the efficacy of the Customer Onboarding Specialist position.
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Benefits

Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
Medical with $0 co-pay Telehealth plan
Dental
Vision
Health Savings Account (HSA) with generous employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement!
We’ll provide you with the work computer equipment you need to set you up for success!
Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!