Customer Master Data Administrator

Air Products•Allentown, PA

7d•Onsite

About The Position

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. Reimagine What’s Possible The Customer Master Data Administrator supports all Business Areas within North America and works closely with the Europe, Asia and South America Customer Master Data Teams providing Global support, as needed. You will play a critical role in ensuring the accuracy and integrity of all customer account data across our organization, including Intercompany shipments to Plants and Warehouses and Subcontracting Vendor accounts. You will manage the creation and maintenance of pricing records, customer contracts, formula‑based escalation pricing, and all related charges and surcharges. Adhering to established Global Customer Master Data standards, you will apply your understanding of SAP requirements to determine how customer records should be structured and connected to maintain consistency across Business Areas and Regions. You will also perform routine data quality checks, identify and resolve data gaps, and recommend process improvements that strengthen data governance. This role requires close collaboration with Billing Analysts, Credit and Collections, Customer Service, Compliance and Regulatory teams, IT, and key Commercial partners including Sales, Sales Support, Marketing, and Product Management. What's In It for You: At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below! Affordable Medical, Dental and Vision Insurance (day 1 of employment) 401k with 100% vested company core and match Paid Vacation, holidays + sick time Paid Parental leave (Up to 8 weeks) Backup Child and Adult Care benefit Adoption assistance Flexible spending accounts (medical, dependent daycare) Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D Legal Plan & Identity theft coverage EAP (Employee Assistance Program) Many more supplemental benefits available

Requirements

SAP Navigation
SAP Customer Master Data
SAP Price Master Data
SAP Contract Administrator
SAP Escalation / Formula Pricing
SAP Complaints
Global Customer Workbook
Microsoft Office
Continuous Improvement
Strong computer skills including basic knowledge of Microsoft office tools.
Excellent written/verbal communication skills and interpersonal skills to interact with various departments and teams.
Detail oriented with the ability to follow complex procedures.
Excellent organization and prioritization skills with the ability to manage multiple competing priorities and meet required deadlines.
Strong problem-solving skills.
Work well in a Team environment and be flexible to adapt with frequent change.
A self-starter who takes initiative in learning with ability to identify continuous improvement opportunities.
A High School Diploma or GED is required.

Nice To Haves

SAP experience is a plus, but not mandatory.
Order to cash process knowledge and/or Liquid Bulk Contract knowledge is preferred but not required.

Responsibilities

Support Daily Operations
Responsible for executing department tasks to achieve team goals.
Administration of Global Workbook requests, adhering to CMD Service Level Agreements.
Administration of non-workbook request activities including, Lost Business, First Fill and Termination Customer Notification Letters.
Program and administration of Contract Formula Escalations.
Support after-hours coverage for business-critical requests.
Perform and adhere to SOX compliance requirements.
Adhere to documented Global Data Standards for Customer, Price & Contract data.
Adhere to documented region, business and/or customer specific process Job Aids for Customer, Price & Contract data, including verification of appropriate approvals.
Perform various data quality checks, including investigation and remediation steps.
Work closely with Global Customer Master Data Teams and North America LB Sales Support.
Communicate and resolve cross functional process issues.
Actively support & participate in projects commissioned to create, update, or enhance Customer Data, Pricing and or Contract Data, including mergers, acquisitions, divestitures, and SAP releases.