Customer Marketing Manager

Sylvamo • Memphis, TN

2d

About The Position

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.
Come grow with us!
Customer Marketing Manager: PG Range 13-15
The Customer Marketing Manager (CMM) serves as a liaison between marketing, sales, and our customers, ensuring that each account is meeting the needs of their consumers consistent with the strategies of the Imaging segment. This role serves to coordinate the development and implementation of go-to-market strategies with sales, marketing, customer service, supply planning, and the customer that support the initiatives of our customers and achieve the objectives of the Imaging segment. This role requires 30-40% domestic travel.

Requirements

• Bachelor’s degree required; advanced business degree preferred
• Five years industry experience or equivalent
• Solid understanding of North American Papers
• Demonstrated comprehension of: Marketing and sales Supply chain concepts Manufacturing, converting, and packaging operations Finance and accounting eCommerce concepts
• Superior analytical skills: demonstrated ability to analyze and interpret complex internal and external data
• Ability to come up with new and unique ideas through customer communication, data analysis and team coordination.
• Demonstrated ability to construct and present detailed proposals
• An aggressive focus on execution and trying new approaches
• A positive attitude toward change and new approaches/techniques

Responsibilities

• Develop and implement initiatives (promotional, training, etc.) that support both the overall and branded sales volume goals of assigned accounts.
• Manage accrual and spending on promotional activities to maximize the return of Imaging Papers’ promotional spend at the assigned accounts.
• Provide account management support. Specific activities include Customer Value Management (CVM) account support; catalog/web sell-in, review, and maintenance; Planogram analysis / sell-in; sales analysis, including analysis of customer POS data; development of internal/external presentations; ad hoc account requests; coordination/support of contract sales team.
• Manage account level pricing. This includes keeping a confidential current price sheet and communicating with the customer, as appropriate. Successfully implement any market price announcements as well as customer specific adjustments.
• Support the development of customer rebate programs that drive profitable sales and manage the accrual of those rebates to ensure accuracy.
• Execute the Imaging eCommerce strategy at the account level. This includes eCommerce site product content maintenance, digital marketing, and Sylvamo SHOP.

Benefits

• Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more.
• Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees