Customer Logistics Manager

Essity • Philadelphia, PA

1d

About The Position

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. It is a multi-billion-dollar company focused on breaking barriers to well-being for consumers, patients, caregivers, and customers worldwide through innovations in Professional Hygiene, Consumer Goods, and Health & Medical business units. Working at Essity offers a career where employees contribute to a better future, improve well-being, and drive positive change for society and the environment, in a valued, safe, supported, and challenging atmosphere. The Customer Logistics Manager plays a critical role in shaping and executing the logistics components of the Go To Market (GTM) strategy, serving as the primary connector between Sales, Customer Service, Warehousing, Global/Local Fulfillment teams, 3PLs, and brokers. This role ensures superior customer service at the right cost, while enabling long-term operational efficiency, capability development, and future-ready logistics planning. A central accountability is balancing Service Level Performance and Distribution Cost Efficiency. The ideal candidate should/could live in Philadelphia, PA, and embody values of challenge, innovation, experimentation, and fast pace, continuously seeking improvement.

Requirements

• 5–7 years of experience in Customer Logistics or Supply Chain roles within a fast‑moving consumer goods (FMCG/CPG) company.
• Strong experience in fulfillment operations, customer service logistics, and 3PL management, with demonstrated success improving service and cost performance.
• Advanced analytical and reporting skills, able to translate operational data into actionable insights and business recommendations.
• High level of expertise in e‑commerce logistics, including direct experience managing Amazon operational requirements, chargebacks, OTIF, and direct-to-consumer fulfillment.
• Proven ability to lead continuous improvement initiatives, including root cause analysis, corrective/preventive actions, and process standardization.
• Strong collaboration and influencing skills, with the ability to work effectively across sales, customer service, supply chain, and external partners.
• Proactive problem solver with strong decision-making capabilities, able to anticipate risks and address issues before they impact service or cost.
• Excellent written and verbal communication skills, capable of engaging stakeholders at multiple levels.
• Travel up to 20% of the time US and Canada.

Responsibilities

• Serve as the main logistics point of contact for strategic customers, ensuring operational requirements are understood and executed effectively.
• Foster strong cross-functional collaboration with Sales, Customer Service, Warehousing, Fulfillment, and Supply Chain teams to deliver a seamless customer experience.
• Lead the performance governance of 3PLs, brokers, and internal warehouses through structured reviews, scorecards, and SLA compliance.
• Monitor penalties/chargebacks from customers, analyze root causes, and lead corrective and preventive actions to minimize financial impact.
• Identify and drive continuous improvement opportunities across warehousing, transportation, fulfillment, and customer-facing logistics activities.
• Provide logistics performance insights and cost analyses that support operational decisions and contribute to the regional P&L and budgeting process.
• Contribute to logistics network design as part of the GTM strategy, ensuring alignment with customer expectations, cost-to-serve targets, and long-term scalability.
• Maintain a forward-looking view of logistics resources, capabilities, and capacity needs, anticipating constraints and planning investments or enhancements proactively.
• Lead e-commerce logistics initiatives and develop capabilities that achieve benchmark performance in speed, accuracy, and delivery reliability.
• Evaluate and introduce innovative logistics solutions and technologies that support business growth, digital expansion, and operational excellence.
• Drive joint improvement initiatives with customers to enhance value, optimize operations, and strengthen long-term partnerships.

Benefits

• Competitive annual salary + annual incentive bonus + benefits
• Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.
• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
• Wellness program provided through Rally
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• PTO offering with Paid Holidays
• Scholarship program for children of Essity employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees