Customer Invoice & Documentation Retrieval Specialist (Phone&WhatsApp)

Island Bargains • Fort Lauderdale, FL

8d

About The Position

We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.

This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities.

Requirements

• Comfortable spending most of the workday communicating via WhatsApp and phone
• Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred
• Strong written communication skills for WhatsApp messaging
• Confident, polite, and persistent in customer follow-ups
• Organized and detail-oriented
• Able to manage repetitive outreach tasks efficiently
• Basic computer skills (email, CRM/tracking systems, document handling)
• Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required

Responsibilities

• Contact customers via WhatsApp and phone calls to request purchase invoices for shipments
• Use tracking numbers to identify shipments and explain documentation requirements clearly
• Send and receive invoices and receipts through WhatsApp
• Follow up consistently and professionally until all required documentation is received
• Maintain accurate notes on communication attempts and document status
• Coordinate with internal shipping and operations teams to ensure timely processing
• Provide clear, courteous, and professional customer communication at all times

Benefits

• Competitive pay based on experience
• [Paid holidays and PTO]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees