Customer Integration Analyst III

The Standard • Portland, OR

6d

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary Act as business lead for inbound and outbound data integrations and/or enrollment systems, both for new and existing data integrations of moderate to high complexity. Manage internal and external resources to successfully conduct data re-implementation and change projects of moderate to high complexity. Manage and perform triage for data integration inquiries and issues and act as subject matter expert to internal resources and customers. Provide informal leadership and support team and capability development.

Requirements

• Education: Bachelor’s degree in business, or related field.
• Experience: 4 to 6 years progressively responsible experience in systems administration, group insurance benefits, and customer-facing project management within the Health Benefits Industry, supplemental products (Life, Disability, Accident, Critical Illness, Absence Management, etc.) as well API configuration utilizing Adeptia or other graphical user interface.
• Intermediate proficiency with Microsoft Excel, database querying applications such as SQL Server and TOAD.
• Enrollment/absence case configuration experience with Workday, Selerix, ADP, Plansource or other Enrollment Benefit Administration Systems.
• Understanding of basic database concepts and customer-facing project management, Jscript/Java script experience preferred.
• Improvement Mindset: Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business/customer value.
• Adaptability: Recognizes and is open to changing circumstances and alters behavior as necessary.
• Driving Success: Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

Nice To Haves

• Jscript/Java script experience preferred.

Responsibilities

• Lead customer conversations on specifications and set expectations for data onboarding (API integrations with Workday, Plansource, Selerix, etc.) and/or enrollment systems processes.
• Communicate technical concepts and negotiate with customers and/or their service providers to advocate for our solutions.
• Configure and test API Integrations and provide feedback to customer and/or their service providers.
• Coordinate with internal resources in business and IT to ensure timely delivery.
• Configure mapping and transaction tools to support services.
• Manage internal and external resources to successfully conduct data implementation & re-implementation and change projects of moderate to high complexity.
• Manage and perform triage for data integration inquiries and issues and act as subject matter expert to internal resources and customers
• Provide informal leadership and support team and capability development

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees