Customer Intake Coordinator

AVID Energy Solutions•Sutton, MA

2d•$55,000•Remote

About The Position

AVID Energy Solutions, a Mass Save® Partner, is seeking an experienced, outgoing and highly motivated, Customer Intake Coordinator / Sales Development Representative to join our team working remotely in the US working Eastern Standard Time (EST) hours and earning $55,000+ with uncapped commissions by assisting prospective customers in reviewing their needs and scheduling no-cost home energy assessments with cutting edge tools and technology to improve homeowners energy efficiency and utility cost savings. As our remote Customer Intake Coordinator You will be responsible for qualifying Massachusetts an New Hampshire homeowners and renters to see if their residence qualifies for energy efficient incentives and a no-cost home energy assessment from the Mass Save program. This will include fielding a high volume of inbound and outbound calls as well as emails and working within the company Salesforce CRM and Hancock scheduling tool. Essential Job Functions/ Responsibilities: Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments Manage a high volume of inbound calls and emails from prospective customers Complete a high volume of outbound calls and emails to interested customer leads and referrals Reach and exceed agreed-upon monthly marketing and sales targets Set follow up appointments and emails as necessary to support customer prospects Working with the Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries Follow a proven marketing and sales process to achieve goals within the desired deadline Schedule customer home energy assessment appointments for our Energy Efficiency Specialists Work within Salesforce CRM and Hancock / MINT and EPlus home energy assessment software Stay up-to-date with industry trends and best practices in insulation technology and energy efficiency Other duties as assigned

Requirements

1-2 years similar experience in sales or marketing of residential home work or construction
1+ years of experience with the Mass Save® program or similar residential home auditing program a plus
Prior experience in a high-volume phone sales handling outbound and inbound calls and emails
Prior experience working remotely
Prior experience with Salesforce CRM preferred
Proficient in English, if you speak Spanish or Portuguese it's a plus
Self-motivated and an ability to work independently or as part of a team
Outstanding interpersonal skills: must display patience, humor and helpfulness at all times
Excellent verbal and written communication skills
Ability to manage multiple tasks and manage deadlines to achieve goals
Consent to a background check and drug test screening

Nice To Haves

1+ years of experience with the Mass Save® program or similar residential home auditing program a plus
Prior experience with Salesforce CRM preferred
Proficient in English, if you speak Spanish or Portuguese it's a plus

Responsibilities

Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments
Manage a high volume of inbound calls and emails from prospective customers
Complete a high volume of outbound calls and emails to interested customer leads and referrals
Reach and exceed agreed-upon monthly marketing and sales targets
Set follow up appointments and emails as necessary to support customer prospects
Working with the Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries
Follow a proven marketing and sales process to achieve goals within the desired deadline
Schedule customer home energy assessment appointments for our Energy Efficiency Specialists
Work within Salesforce CRM and Hancock / MINT and EPlus home energy assessment software
Stay up-to-date with industry trends and best practices in insulation technology and energy efficiency
Other duties as assigned