Customer Implementation, Project Manager

SambaSafety

17h•Hybrid

About The Position

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community. We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post [https://sambasafety.com/blog/top-workplace-in-co-2020/], Albuquerque Journal, Sacramento Bee, and Built In Colorado [https://sambasafety.com/blog/sambasafety-named-top-company-to-work-for-in-colorado/]. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor [https://www.glassdoor.com/Reviews/SambaSafety-Reviews-EI_IE446025.0,11.htm?sort.sortType=RD&sort.ascending=false&filter.defaultEmploymentStatuses=true&filter.defaultLocation=true&filter.language=eng]. As a Project Manager on the Customer Implementation Services Team, you will own complex, customer-facing SaaS implementations end-to-end — driving clarity, structure, and momentum across multiple stakeholders (from C‑Suite to day-to-day operators). As an implementation Project Manager, you will build and maintain disciplined plans, keep details tight, communicate proactively, and consistently drive outcomes, all while delighting our customers. We’re specifically looking for someone with hands-on SaaS implementation experience who understands how scalable, repeatable delivery models are built and improved over time. Commercial insurance or fleet experience is strongly preferred. This role goes beyond delivering individual implementations. You will strengthen how Customer Implementation Services operates at scale by proactively identifying gaps and inefficiencies across processes, tooling, documentation, and cross-team handoffs — and independently researching, proposing, and driving improvements. Success here means you don’t wait to be told what could be better — you see it, validate it, and bring forward thoughtful, actionable recommendations which benefit our customers and internal teams.

Requirements

5+ years of experience in project management and customer experience within a SaaS or technology-driven company
3-4 years of commercial insurance or fleet experience and/or working hands-on with customers in a fast-paced, high-growth environment
Self-directed with a high level of initiative and a "can-do" attitude, while remaining committed to feedback and a strong desire to learn

Nice To Haves

Certifications in PMP, SCRUM, or Agile methodologies are preferred

Responsibilities

Develop a comprehensive understanding of the customer’s needs and priorities to achieve success
Consult, obtain, and document customer goals, business requirements, timelines, and key deliverables
Help guide the customer toward best practice approaches recommended by the SambaSafety team
Support and manage multiple, simultaneously large customer implementations, each containing numerous different internal and external stakeholders
Anticipate risks and bottlenecks, explore contingencies, and provide escalation management internally and externally with our customers
Lead structured and regular communication with stakeholders, anticipating their questions, providing customer feedback, and ensuring customers’ needs are addressed
Define, estimate, and schedule project milestones, tasks, priorities, and interdependencies
Recommend and implement plans that are structured and disciplined, yet smartly flexible to absorb change
Establish and maintain implementation metrics and project documentation, including plans, schedules, status reports, and meeting minutes
Embraces continuous learning and knowledge-sharing in a fast-paced, ever-evolving environment
Independently research best practices, validate ideas with data and stakeholders, and propose thoughtful solutions
Proactively identify and partner with leadership to prioritize and operationalize improvements that drive consistency, scalability, and customer outcomes