We are looking for a technically confident implementation project manager to support our customers through conception to go-live of their alumni engagement platform. The successful candidate will be solutions-focused with excellent stakeholder management, communications and project management skills. Experience or understanding of marketing / engagement / community best practice is preferred as this is an engagement platform, though not required. An attention to detail along with the ability to comprehend and explain technical concepts to non-technical people is essential. The Customer Implementation Project Manager will report to the VP of Customer Operations. Adding value to the customer: You will work directly with customers from the inception of their alumni program through to launch and beyond, guiding them through a strategic implementation process as they make decisions and build out their platform. After launch, there is ongoing relationship and delivery/project management, supporting customers for continued success. Adding value to the team: Internally, the role acts as the voice of the customer to the product and engineering teams, while collaborating with customer operations colleagues and reporting back to business leadership. This role needs to operate within controls and compliance protocols with the ability to deliver for customers while maintaining organizational procedures and integrity.