Customer Growth Strategy Manager | Communications, Media, and Technology

Accenture•Minneapolis, NY

About The Position

Accenture Song accelerates growth and value for clients through sustained customer relevance, combining strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, Accenture Song helps Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. The ideal candidate is a growth-minded strategist with experience translating bold visions into executional reality, passionate about solving customer problems to drive business impact through various levers like brand, product, marketing, commerce, or service. This role thrives at the intersection of strategy and execution, comfortable designing growth strategies and guiding clients through the operating models, processes, and technologies to bring them to life. The Manager leads teams to deliver high-quality outcomes, proactively identifies opportunities within client engagements, contributes to proposal development, and helps shape compelling narratives to expand work scope and impact, partnering with senior leaders to grow accounts while developing a personal point of view on growth topics.

Requirements

6+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles.
Proven experience executing strategies that drive measurable business outcomes in the CMT industry (e.g., revenue growth, improved customer engagement, brand impact, cost efficiency).
Strong problem-solving skills, with the ability to identify insights, structure challenges, and recommend actionable solutions.
Demonstrated ability to lead workstreams and teams in client-facing environments.

Nice To Haves

MBA or advanced degree in innovation, strategy, or related field a plus.
Strategic thinker who can clearly communicate ideas in simple, compelling ways.
Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends.
Comfort with data-led strategy, value realization, and business case development.
Experience designing and implementing organizational or customer-facing transformations.
Ability to build long-term, trusted client relationships.
Experience facilitating workshops and collaborating with multidisciplinary teams (strategy, design, tech, marketing).

Responsibilities

Partner with clients to define holistic growth strategies that span brand, business, product, marketing, commerce, and service.
Lead cross-functional teams in identifying high-value opportunities through customer insight, market analysis, and competitive scanning.
Translate growth visions into executable roadmaps and operating models aligned to customer needs.
Apply proprietary, best-in-class protocols to rapidly test and validate concepts with real and synthetic customer input.
Build compelling business cases and track the value realization of growth strategies, regardless of the lever (brand, digital, product, experience, etc.).
Serve as a trusted partner to client executives by providing clear insights, pragmatic solutions, and thought leadership on growth and customer strategy.
Manage and coach team members to strengthen their strategic and client engagement skills.
Collaborate across Accenture Song to bring together creativity, technology, and intelligence to deliver end-to-end solutions for clients.

Benefits

continuous learning
diverse career experiences
opportunity to shape the future of CMT by delivering customer relevance and growth at scale
medical coverage
dental coverage
vision coverage
life coverage
long-term disability coverage
a 401(k) plan
bonus opportunities
paid holidays
paid time off