Customer Growth Manager

KENNICOTT BROS CO • Miami, FL

30d • $90,000 - $120,000 • Hybrid

About The Position

Direct Bloom is the customer-facing digital ordering brand of Kennicott. The Customer Growth Manager is responsible for acquiring new B2B customers and growing a portfolio by driving adoption of self-serve online ordering. Success requires fast trust-building, polished virtual presentations, and strong follow-through from onboarding through repeat purchasing.
This is a virtual-first sales role with high-touch onboarding, followed by weekly touchpoints to drive adoption, retention, and growth.

Requirements

• Proven B2B sales and prospecting skills with strong closing discipline
• Polished virtual presence and the ability to build rapport quickly
• Comfortable leading live website demos and training customers on self-serve ordering
• Strong organization, ownership, and follow-through
• Customer-first problem solving and calm execution when issues arise
• Intermediate MS Excel skills required
• CRM tracking experience preferred
• 4+ years of B2B sales or business development experience required preferably in the floral industry
• Proven track record of new customer acquisition and sustained growth within a book of business

Nice To Haves

• Experience in wholesale, perishable goods, logistics, or distribution is a plus
• Bachelor’s degree preferred or equivalent experience

Responsibilities

• Prospect, qualify, and win new B2B customers through outbound calls, email, and virtual meetings
• Lead professional virtual presentations and live website demonstrations
• Convert prospects into purchasing customers and drive early repeat ordering
• Deliver high-touch onboarding to ensure customers can self-serve successfully online
• Maintain weekly customer touchpoints to reinforce ordering habits and grow spend
• Own and grow a book of business through consistent follow-up and relationship management
• Coordinate with internal teams to resolve issues quickly and protect customer trust
• Track activity, onboarding status, and customer performance using Excel and sales tools (CRM experience preferred)

Benefits

• We share our success through our Employee Stock Ownership Plan (ESOP), a strong long-term wealth-building benefit.
• Each year, Kennicott contributes a percentage of total compensation into your 401(k) as company shares based on financial performance.
• Base salary range of $90,000 - $120,000 plus bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees