Customer Growth Manager
About The Position
At Marco, we’re transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth — mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you’ll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn’t traditional sales enablement. It’s cutting-edge, predictive, strategic, and creative — building a bridge between the data that lives in our systems and the opportunities that live in our customers’ businesses.
Requirements
- 7–10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy.
- Experience leading cross-functional initiatives and aligning stakeholders.
- Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms.
- Ability to connect business strategy with data — seeing patterns others miss.
- Excellent communicator — equally comfortable in a C-suite strategy session or a hands-on data review.
- A growth mindset, curiosity, and a “builder” mentality.
Responsibilities
- Own the revenue expansion engine — define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities.
- Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline.
- Lead GTM plays — turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”).
- Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns.
- Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions.
- Run the “Growth Council” — a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities.
- Champion customer advocacy — ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
